Return & Refund Policy


  1. We accept returns for items due to the various reasons as mentioned below. You can choose either to get a REFUND (in the form of Discount Voucher equivalent to your refund amount) or EXCHANGE of item(s).
  2. We accept returns due to (but not limited to) the following reasons:
    Reason Description
    Damaged The product is damaged during delivery.
    Defective The product does not function as described in its manufacturer specification.
    Incorrect/wrong item The wrong item, or wrong color is delivered to you.
    Missing items/part Missing items/parts as indicated in the packaging.
    Website error The product does not match website specifications, description, or image (Normally due to a misinformation or error during data entry on website)


  3. However, kindly take note of the following simple requirements for a return:It is within fourteen (14) days from the delivery date·      
  • Proof of purchase (order number, buying invoice, delivery note, bank statement) as proof that the item is indeed purchased from us.
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.

  • The product must not have been used and tempered with.

  • All sealed items must not be opened


Please return your purchase to the following address:
Vortex Marketing Sdn Bhd
Lot 330, Level 3, Amcorp Mall

18 Persiaran Barat. 46050 Petaling Jaya

Selangor, Malaysia.

Please contact us at 012-2786995 or if you have any questions or doubts.