Frequently Asked Question

Q. How do I make a purchase from the website?

  1. Click “Add to Cart” button for the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into your shopping cart or click “Checkout” to proceed with the payment for your order.
  3. You will then be directed to a log-in page. Here, you need to log in to your account using your Username and Password. If you don't have an account created yet, you will need to register an account before you can proceed with your payment.
  4. You will be prompted to confirm your shipping address on the “Shipping Address” page. Click the “Next” button.
  5. From here, you will be required to select your preferred shipping method. Then click the “Next” button.
  6. You will then be required to choose your preferred payment method. Click “Next” button.
  7. Upon completing all the steps above, you will be asked to reconfirm your billing details and agree on the terms and conditions of purchase.
  8. Finally, click “Confirm Order” to complete the order.

Q. What are the payment methods available?
At, we can accept payments via the following channels:-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 

2. Cheque / Offline Bank Transfer

Bank Account : 3152 3954 01
Account Name : Vortex Marketing Sdn Bhd

Once payment is done, please update us with the following details :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info at or watsapp the info to us at 012-278 6995.

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

  • Please send an email to our customers service email at with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • We will not be able to cancel orders that has already been shipped out.

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (RM).

Q. How long does the delivery usually takes?
Delivery usually takes about 3 to 5 working days within Malaysia. 

If you have further queries, please use any of the following channel to communicate with us:

  • use the Live Chat function
  • e-mail us at
  • call/watsapp us at 012-2786995
  • find us at